Soft skillsNewCertificate
Impactful communication and leadership
Communicate better to bring people togetherBuild clear, assertive communication, give feedback that helps people grow and gain influence with your teams and clients.
2 days · 14 hOn-site5 to 13 participantsCertificate of attendance
Objectives
Adapt your communication to your audiencePractise active listening and assertivenessGive and receive constructive feedbackDefuse tension and handle difficult situationsSpeak with confidence and persuadeWho it’s for
Managers, project managers, future managers and client-facing staff.
Prerequisites
No prerequisites. A very hands-on course: role plays and real-life scenarios.
2-day programme
- 01The keys to effective communicationDay 1 · morning
- 02Active listening and asking the right questionsDay 1 · morning
- 03Assertiveness: standing your ground with respectDay 1 · afternoon
- 04Feedback and recognitionDay 2 · morning
- 05Managing tension and conflictDay 2 · morning
- 06Public speaking and leading through influenceDay 2 · afternoon
Public session calendar
Exact dates are confirmed at registration. In-company sessions available on your dates.
Help your managers grow?
An in-company soft-skills pathway, tailored to your challenges and culture.